Palm / product communication

Make “what’s new” worth reading.

A changelog should connect a change to a person’s day, not merely repeat an internal ticket.

Write the update for someone who might use it. Say what changed, why it matters and where to find it. That is enough to create a small moment of trust.

Three useful lines

Before What was awkward, missing or slower?
Now What can someone do differently?
Try Where should they go to see the change?

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