A capture matched the wrong template
Open the action, choose its template badge, and select the correct type. You can also open Templates first and choose the action type before capturing; SnapDo will keep it selected.
SNAPDO SUPPORT
Let’s get the next thing
sorted.
Quick answers for captures, templates, exports, purchases, and privacy.
Email support ↗Text was not recognized correctly
Use a sharp, well-lit image with text as large and level as possible. Every generated field is editable. For screenshots or messages, Paste or type text often gives the cleanest result.
The camera button is unavailable
On iPhone, open Settings → Privacy & Security → Camera and allow camera access for SnapDo. The iOS Simulator has no camera.
Calendar or Reminders export does not work
Choose the relevant export action and approve the system permission prompt. You can review access later in Settings → Privacy & Security → Calendars or Reminders.
Apple Intelligence says Core offline mode
That is expected on models without Apple Intelligence, including iPhone SE (3rd generation). Capture, recognition, all templates, editing, storage, search, sharing, exports, and Shortcuts still work locally.
Restore my lifetime purchase
Open SnapDo → Settings → Restore Purchase while signed into the same Apple Account used for the original purchase.
Delete my data
Delete individual actions in SnapDo. Removing the app deletes its local app container; Apple-managed backups follow your Apple Account and device-backup settings.
Medical or financial templates
These templates organize information only. They do not diagnose, recommend treatment, or provide financial or professional advice. Check important details against the source and consult a qualified professional when needed.
STILL STUCK?
Tell us what happened.
Include your iPhone model, iOS version, app version, and the steps that caused the issue. Please don’t send private screenshots unless you intend to share them.
support@yuzool.com ↗