Product support
Questions, unexpected behaviour and feature feedback for any Yuzool app.
Email product supportSupport from the person building the apps.
For product help, billing questions, download access or a bug report, email Michael directly. Include the app name and enough detail to reproduce the problem.
Choose the quickest route.
Polar downloads
Access purchases, downloads, invoices and available updates using the email from your Polar checkout.
Open the Polar portalApp Store purchases
Apple handles App Store receipts, redownloads and refund requests. For an app problem, contact Yuzool first.
Apple App Store supportStripe purchases
Include the purchase email and approximate date when asking about a direct Stripe order.
Ask about a purchaseWhat to include.
App and version
Name the app and, when possible, the version shown in its About or settings screen.
Your setup
Include your macOS or iOS version and the Mac or iPhone model when it may be relevant.
What happened
Describe what you expected, what happened instead and the steps that reliably trigger it.
Useful evidence
Attach a screenshot or exact error message, but remove passwords, API keys and private customer data first.
Please never email passwords, full payment-card details, private API keys or authentication codes. Yuzool support does not need them to investigate a purchase or app issue.